Michael's latest 1-day workshop expands on his effective use of non-verbal communication to how to master difficult conversations. This workshop will be co-presented with Franca Sala Tenna and Margo Halbert.
An Overview of the Practical Skills that you will learn in this workshop:
- Why sometimes people don't trust or believe you even when you are trustworthy;
- How to deliver bad news and maintain the relationship by learning what separating the person from the position means and how to do it effectively;
- What the five Circles of Humanness are and how speaking to the wrong circle can negatively affect the outcome of the conversation (even with good intent);
- Two and three point communication and when to use each; and
- How to look intelligent (without saying anything).